Three Ways To Create Happy Customers
When
I think of creating happy customers, I think about connecting with them in
three ways;
You need to connect with their hands
You
have to give them something they will find valuable. That enables them to do
something that they could not do before.
You need to connect with their heads
You
have to be easy to work with. It is NOT just about providing a tool or service
it is about being easy to work with, about being accessible to them when they
need you.
You need to connect with their hearts
Your
customers are individuals who have their own desires, needs, attitudes, dreams,
beliefs and values. When you can empathise with them on their level then you
will have truly happy customers.
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