With their fanatical fan bases and a steadfast refusal to conform to the masses, cult brands effortlessly demand consumer attention. Get it right and the product sells itself. There are hugely valuable benefits that can be reaped from building a cult following!
Cult
personalities come in all types and personas. Korean rap sensation Psy racked
up over 1.5 billion Youtube views with his song "Gangnam Style,"
resulting in millions of dollars in revenue from downloads, TV commercials,
concerts and speaking appearances. Martha Stewart and Oprah each cultivated
their audiences around their easy to relate to female personas, creating
conversations around women's issues and interests. Resonating strongly with
women, both female entrepreneurs expanded their businesses with synergy to sell
countless products.
While you
may not be a rock-star or a cult TV personality, you can still take notes from
other successful cult leaders in building a loyal following for your business.
Here are
the ingredients for building a cult following:
Focus On A Niche
Early
on it is important to direct your efforts toward a particular niche in which
you can find your early cult followers. This is where your tribe will grow
from. For example, if you are offering services for artistic people, rather
than trying to cater to all types of creative people, from knitters to oil
painters, you should choose a specific group to target first, such as
sculptors, or perhaps graphic designers. Narrower targeting allows you to be
more successful in making your clients happy. You can always expand your
business, but it's better to start small early on so you don't get too
distracted and spread too thinly.
Understand and Reach Fans
Who
gets the most excited about what you're working on, and is always first in line
to pay? You need to know who your top evangelists will be and figure out what
makes them tick. It's crucial to know what they love and hate, and which
channels are best for reaching them (blogs, events, Facebook, etc). Make sure
you take time to understand whom your ideal customer is. When you figured out
whom they are, ask them questions about your industry (not as much about your
business), learning what they dislike and enjoy. This will be important both
for designing your product or crafting your service, as well as deciding how to
package and market your business.
Be Elite
There's
something about what you can't have that makes you want it that much more. It's
not logical, but it's a strong human response. Say that you have a limited
number of slots or that people need referrals to join, and suddenly you become
scarce and exclusive. Urgency can greatly drive business and sales. This
doesn't work for all products and markets, and can also backfire if it doesn't
seem credible, but making your brand appear elite can both increase your
margins and make growth faster. There is truth that relatable products that can
be sold to the masses can make a large amount of money due to sheer volume, but
these operations are not easy to scale, and they have great expenses for
marketing and other logistics challenges.
Stand Out in A Crowd
Today
few products and services are actually new or drastically different, so your
business needs to play to its uniqueness. What makes you special or unique? Are
you the only personal trainer who consistently works unusual hours to meet your
clients' busy schedules? Maybe you're the only coffee shop who imports those
strange but delicious cookies from Brazil with the pistachios? Learn whatever
it is that makes you special - determine what you do that your customers really
appreciate and value above your competition and play it up.
Develop a Strong Persona or
Pitch
It's
critical to be able to tell a good story around your product or brand. Our
brains work well with stories, especially those that evoke strong emotions such
as fear, surprise, anger or desire. It is important to really understand what
pain you are solving people; then you can work on developing a clear and
concise message around what you're selling. The stronger the message you can
create, the more evangelists you will have backing you.
Thinking
about your brand like a cult personality can help guide you through the process
of marketing your business. If you can successfully connect with people, they are
much more likely to become and remain loyal customers since they have developed
an emotional bond to your business. This is especially true when they feel a
sense of belonging and ownership.
Having 1,000,000
obsessed fans won't happen overnight, but taking small steps in this direction
will help you foster a strong community, which pays dividends over time.
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