The 7 S’s of
Incredible Morning Huddles
Successful managers know how to set the stage each day to prepare their
teams to meet their goals. That begins with the morning huddle.
Follow these seven
essential steps and you’ll get your team prepared for the day with the
right mindset.
Strategise
1 Effective huddles should last no more than 5-7
minutes – but they still require preparation and planning. Don’t wing it. Take
a few minutes the night before or in the morning to outline your objectives and
meet with other managers to make sure you’re on the same page.
2 Consider using a prop or visual
aid. Example: Bring a horseshoe. Ask, “What do you think of when you
see this horseshoe?” Who’s had some good luck lately? What strategy did you use
to make luck happen?”
3 Vary the format and responsibilities. Some
days break into teams, some days ask for individual responses. Assign
leadership to different people, in part or in whole, as huddle captains.
Set
the tone
1 Start the meeting with music and get the blood
pumping. Literally! Physical activity influences the mental and emotional
approach for the day.
2 Consider starting with a great quote (e.g.
Life is 10% what happens to me and 90% of how I react to it. – Charles Swindoll). You
might like to send a quote out the night before to get your staff
thinking.
Spotlight
individual and team successes
1 Recognize winners from the day before and
celebrate their achievements with their peers in the room.
2 Consider asking what led to that success to
uncover instant best practices.
Support
and provide encouragement
1 This is an opportunity to feature
the right behaviour/activity.
2 Share values in action. Have people nominate
someone else who demonstrated or embodied that value (e.g. success, integrity,
caring).
3 Consider sharing positive comments/emails
from customers and other praise that encourages the right behaviours.
Strengthen
by overcoming biggest challenges
1 Recognise problems (“What are you hearing on
the phones?”). Identify solutions.
2 Use feedback to develop a plan of attack to
common objections or hurdles in the sales process.
3 Demonstrate that you personally care for them.
Great leaders earn respect by showing they care – why not show this on a daily
basis?
State
the focus and goals for the day
1 This is when you get to hit “Reset” and draw
up your play for the day.
2 Go around the room asking for a unique
response to the question of the day (“What do you want to achieve today?”).
3 Create accountability and buy-in by getting staff
to express their personal goal for the day.
Stimulate
emotions with celebration & inspiration
1 Target at least one thing to get into people’s
hearts.
2 Challenge them with a question like “What will
you do today to get better?”
3 How we feel that day influences what we think
and do.
4 Gathering for the huddle is a way for the
staff to get into their starting blocks. Staff know that when the huddle is
dismissed – it’s time to seize the day.
What are your essentials
for a morning huddle?
Another Thought: Why should YOU lead team huddles?
- Gather: It’s important to bring the group together; to build community.
- Game plan: Your team needs to identify issues and strategies to overcome.
- Motivate: Sales is a motivation game.
- Play it.
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